M4C Risk

Risk management is as important as good business management.

The Risk M4C solution modules are designed to provide business with practical tools to prevent fraud and non-payment and to manage customer satisfaction and employee productivity:

Fraud

Irregular customer and/or supplier behaviour can result in elevated costs, lost sales, production halts, and bad brand image.
The Fraud Management module monitors all transactions and relationships with customers and suppliers, providing constantly updated fraud risk indicators. This allows users to make checks and inspections more focused, thereby optimising resources and reducing costs due to control measures and lost earnings.

Solvency

Payment defaults can lead to significant financial exposure, with costs beyond those incurred for production, resulting in greater use of overdrafts and/or funding.  The Solvency module allows you to forecast outstanding payments, assigning each order or contract a default risk rating.  The module manages automatic alerts and flags orders with an above-standard default risk, suggests checks and further investigation and, if necessary, blocks very high-risk orders.

Employee Satisfaction

Employee Satisfaction is the module for monitoring the level of satisfaction of sales network employees and those at central management. The module can be used to submit surveys to employees through a default questionnaire with full customisation options. Employee Satisfaction comes with default reporting options for monitoring satisfaction and distinguishing critical areas. The ability to use or set up reusable survey templates means the time and cost of planning and designing can be reduced drastically. What is more, when using Employee Satisfaction, past survey data is available from a single centralised environment, stopping information getting lost and making trend analysis immediately possible.